Client Assistance Program

                                                                                        CAP Brochure

Congress authorized and funded a nationwide network of Client Assistance Programs in the 1984 Amendments to the Rehabilitation Act (P.L. 98-221).

CAP is the advocacy program for people with disabilities who are seeking or receiving rehabilitation services authorized in the Rehabilitation Act.

Under the current authorization of the Rehabilitation Act (29USC732 Sec.112, PL 105-220), the Client Assistance Program has the following authority and responsibilities:

  Inform and advise clients and applicants of all available benefits under the Rehabilitation Act.
  Assist and advocate for them in their relationships with projects, programs, and services provided under the Rehabilitation Act, including assistance and advocacy in pursuing legal, administrative, or other appropriate remedies to ensure the protection of their  rights under the Rehabilitation Act, through individual and systemic advocacy.
  Provide information on the available services and benefits under the Rehabilitation Act and under Title I of the Americans with Disabilities Act of 1990 (42USC12111 et seq.) to individuals with disabilities in the state, especially with regard to individuals with disabilities who have traditionally been un-served or under-served by vocational rehabilitation programs.
  Provide assistance and advocacy with respect to services that are directly related to facilitating the employment of the individual.
Eligibility for CAP:
CAP's available scope of services depends on the individual requesting assistance, as follows:
  Clients and client applicants of program funded under the Act are eligible to receive all available CAP services.
  Individuals with disabilities who have an issue arising under Title I of the
ADA may be eligible for all available CAP services if the problem is also
connected to a service they are receiving or seeking from a program funded
under the Act.  If not, these individuals are only eligible to receive
information and referral services about their rights and services available
under the Act and Title 1 of the ADA.
  Individuals with disabilities who are not clients or client applicants of programs funded under the Act are eligible to receive only information and
referral services from CAP regarding their rights and benefits available
under the Act and Title I of the ADA.
  All other individuals in the State are eligible to receive only information
from CAP about CAP.

The Client Assistance Program may provide the following assistance or service:

  Inform and advise applicants and recipients of all available services under the Rehabilitation Act and under Title I (Employment) of the Americans with Disabilities Act (ADA).
  Help applicants and recipients obtain services funded under the Rehabilitation Act, whether the services are provided by the Idaho Department of Vocational Rehabilitation and Idaho Commission for the Blind and Visually Impaired, or by any of their private providers, such as the Idaho Centers for Independent Living.
  Investigate the questions or complaints that applicants and recipients have about services provided under the Rehabilitation Act.
  Assist applicants and recipients to resolve problems they may have with their rehabilitation counselor or other providers.
  Assist applicants and recipients to appeal decisions made by counselors or programs providing rehabilitation services.
  Represent applicants and recipients in administrative, legal or other appropriate proceedings when they are not receiving the treatment, services or rehabilitation they are entitled to under the Rehabilitation Act.
  Link applicants and recipients to other agencies that may be able to assist them, including Protection and Advocacy (P&A) for people with disabilities.

CAP may assist the following individuals:

  Applicants for Vocational Rehabilitation (VR) services - individuals who have applied for VR services, but a final determination of eligibility has not been made.
  Applicants or Clients of Independent Living Programs - individuals who either applied for or are receiving Independent Living (IL) services.
  Applicants or Clients of Special Projects (Non-VR) - individuals who either applied for or are receiving services from any grantee authorized by one of the discretionary grant programs of the Rehabilitation Act.
  Clients of VR - individuals who have been determined eligible for services.
  Individuals Seeking Information - on services and benefits under the Rehabilitation Act and Title I of the Americans with Disabilities Act.
  Applicants or Clients of Facilities (Non-VR) - individuals who have relationships with any facility that provides rehabilitation services and is not otherwise classifiable into any of the five preceding categories.
CAP may assist with the following problems:
  • Client/staff conflicts
  • Communication related problems
  • Information desired
  • Non-Rehabilitation Act related problems
  • Eligibility/application problems
  • Service related problems

CAP can assist individuals at any time during the rehabilitation process:

  • When they are interested in applying for services
  • During the application process
  • When they are receiving services
  • When they have finished receiving services
  • When they have begun working, but still have questions or concerns
The Rehabilitation Act established certain rights for individuals seeking or receiving vocational rehabilitation services, including:
  THE RIGHT to apply for vocational rehabilitation services. This includes the right to an evaluation.
  THE RIGHT to be provided services without regard to race, color, sex, age, creed, religion, national origin or disability.
  THE RIGHT to be involved in planning their own rehabilitation program and to be informed of any changes to the program.
  THE RIGHT to confidentiality. All information obtained by the vocational rehabilitation counselor can only be used for the applicant/client’s rehabilitation program.
  THE RIGHT to appeal a decision made by the vocational rehabilitation counselor.
  THE RIGHT to request assistance and advocacy services from CAP - the Client Assistance Program.
CAP is authorized in:
  29 USC §732, P.L. 105-220
Rehabilitation Act of 1973, as amended
(Last amendment and reauthorization: Workforce Investment Act of 1998)
CAP is administered and regulated by:
  U.S. Department of Education (DOE)
Office of Special Education and Rehabilitation Services (OSERS)
Rehabilitation Services Administration (RSA)
400 Maryland Avenue, SW, Room 5017
Washington, D.C. 20202-2800
Phone:  (202) 245-7468
  Rehabilitation Services Administration:
    Client Assistance Program
  Idaho State Vocational Rehabilitation
  Questions about CAP? Contact Us:
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